Reef Culture will provide a full refund or exchange within 14 days of purchase. The refund or purchase is subject to the following conditions being met:
Exchanges or refunds can be requested under the following conditions:
- The product has sustained damaged during shipping. Should your package be damaged please check the contents make sure the courier takes a note of this during delivery of your order. Email us within 48 hours of accepting the order and provide some photo’s of any damage.
- Misrepresentation of the product based on the online listing.
- Manufacturing defect.
- The product becomes faulty within the warranty period.
- Items must be complete and returned to us in NEW CONDITION.
- The product must include all original accessories, attachments and packaging.
- It is the customers responsibility to return the order to us. We recommend using a service that is trackable.
- Refunds or exchanges will be processed with 3 business days, once the order has been received and inspected by us.
- Refunds will be credited via the same payment method it was received.
Should you have any further questions or wish to return a product, please use this the form below.